Refund Policy

1. Digital Product

The Leadership Discovery™ and Leadership Profile™ reports are digital products generated automatically and instantly from your inventory responses at the time of purchase. Because the report is created and made available to you immediately, purchases are generally non-refundable once your report has been successfully generated and delivered.

2. When a Refund May Be Issued

We will issue a full refund where:

• Payment was captured but your report was not generated due to a technical error on our side;
• You were charged more than once for the same report by mistake;
• You were charged for a tier you did not select.

3. Upgrades

If you upgrade from a lower tier to a higher tier, you are charged only the difference required for the upgrade. Upgrade payments follow the same refund conditions described above.

4. How to Request a Refund

To request a refund, email master88@masterleading.online within 14 days of your purchase with your session ID or payment reference and a description of the issue. We will review each request individually and respond within a reasonable timeframe.

5. Processing Time

Approved refunds are returned to your original payment method and may take several business days to appear, depending on your payment provider or bank.

6. Contact

For any billing question, contact us at master88@masterleading.online.